TERMS AND CONDITIONS

Website: farfashats.com
Business Name: Nandanam Home Appliances and Furniture World
Effective Date: 9 October 2026

1. Introduction and Acceptance

Welcome to farfashats.com (“Website”), operated by Nandanam Home Appliances and Furniture World (“Business”, “we”, “us” or “our”).

These Terms and Conditions govern your access to and use of our Website and purchases of large home appliances, small home appliances and furniture.

By accessing our Website or placing an order, you agree to these Terms and Conditions, together with our Privacy Policy and Return, Refund and Cancellation Policy.

If you do not agree with these terms, please discontinue using the Website.

Nothing in these Terms and Conditions excludes or restricts any mandatory consumer rights available under applicable Indian law.

2. Business Information

Business Name: Nandanam Home Appliances and Furniture World
Website: https://farfashats.com
Business Address: Mandapam Junction, Puthoor, Kottarakkara, Kollam, Kerala – 691507, India
Customer Service: 9747571113
Additional Contact: 9847571307
Email: touchwithus@farfashats.com

Applicable business registration details and the full legal identity of the Website operator will be provided wherever required by law.

3. Eligibility and Customer Information

Customers must have the legal capacity to enter into a binding contract under applicable Indian law.

Individuals under 18 years of age may use the Website through a parent or lawful guardian where legally permitted.

Customers must provide accurate information, including their name, contact number, delivery address and payment details. Customers are responsible for reviewing their order details before confirming a purchase.

We may contact customers to verify order information, delivery details or payment status when reasonably necessary.

4. Products and Availability

Our Website offers the following product categories:

• Large home appliances

• Small home appliances

• Furniture

All products are subject to availability and delivery serviceability.

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, colours, images and prices are accurate. Minor variations may occur because of lighting, screen settings, manufacturing differences or manufacturer updates.

Customers should verify product dimensions, compatibility, model numbers, electrical requirements, installation requirements and intended use before placing an order.

If a product becomes unavailable after an order is placed, we may contact the customer to discuss an appropriate alternative. Any substitution will require the customer's agreement. Where an order cannot be fulfilled, we will cancel the affected order and provide any refund due under applicable law.

Nothing in this section limits a customer's legal remedies for defective, damaged, unsafe, incorrectly supplied or materially misdescribed products.

5. Pricing, Taxes and Promotional Offers

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery fees, installation charges and other additional costs will be disclosed before purchase, as required by law.

Prices and promotional offers may change without prior notice for future purchases. Such changes will not retrospectively alter a confirmed order except where permitted by law and appropriately agreed with the customer.

If a material pricing or listing error is discovered, we may contact the customer to confirm the corrected details or cancel the affected order and refund any amount received, subject to applicable law.

Promotional offers are subject to their stated terms, eligibility requirements, validity periods and product availability.

6. Orders and Order Confirmation

Submitting an order constitutes an offer to purchase the selected products.

An automated acknowledgement confirms receipt of the order request and may not, by itself, constitute final acceptance. Order acceptance may be confirmed through an order confirmation, dispatch notification or other clear communication from us.

We reserve the right to decline or cancel an order for legitimate reasons, including verified payment failure, suspected fraud, product unavailability, material listing errors or legal restrictions.

If an order is cancelled after payment, any refund due will be processed in accordance with applicable law and our Return, Refund and Cancellation Policy.

Customers should retain their order confirmation, invoice and payment transaction reference for future communication.

7. Payment Methods and Verification

We accept UPI, bank transfer and other payment methods expressly confirmed or enabled by the Business.

Customers must verify the payment instructions and beneficiary details before transferring funds.

We will never ask customers to disclose their UPI PIN, card PIN, banking password or OTP to receive a payment or refund.

Payments may be subject to verification by the relevant bank or payment provider. Customers should retain transaction references and payment receipts for reconciliation and refund purposes.

Available payment methods may vary depending on the transaction or sales channel. Offline-store payment facilities should not be assumed to be available for online purchases unless expressly stated.

Important Notice Before Making Online Payments

Mandatory Availability Confirmation Before Payment

Before proceeding with any online payment, customers are required to contact us at +91 98475 71307 to confirm the current availability of the selected product and verify the payment details.

Please do not make any payment until availability and payment instructions have been confirmed by our authorised representative. This step is intended to help prevent fraudulent transactions, payment errors and misunderstandings regarding product availability.

Contact Number: +91 98475 71307

Nandanam Home Appliances and Furniture World shall not ask customers to disclose their UPI PIN, OTP, banking password or card PIN to confirm an order or receive a refund.

Thank you for your cooperation and for shopping with farfashats.com.

8. Delivery and Serviceable PIN Codes

Delivery is available only to selected serviceable PIN codes within India.

An order can be fulfilled only where the delivery address is serviceable and the product is available for shipment.

Estimated delivery dates are indicative unless expressly guaranteed in writing. Delays may occur because of stock availability, logistics, weather, access restrictions or other relevant circumstances.

Applicable delivery and installation charges will be disclosed before purchase.

Customers purchasing large appliances or furniture must ensure that the delivery location has adequate access, including suitable doorways, stairways, lifts and transport routes.

Installation, demonstration, electrical connections, wall mounting, assembly and removal of old appliances are included only where expressly stated or separately agreed.

We may use third-party logistics or delivery providers to fulfil orders. Their involvement does not remove any legal obligation owed by the Business to customers.

9. Returns, Refunds and Cancellations

Purchases made through the Website are subject to our separate Return, Refund and Cancellation Policy.

We do not accept returns solely because a customer changes their mind or no longer wants a product. However, this restriction does not apply where a return, refund, repair, replacement or another remedy is required under applicable law.

Customers should report damaged, defective, incorrectly supplied or materially misdescribed products as soon as reasonably possible and provide relevant order details and supporting photographs or documents where appropriate.

Cancellation requests will be considered according to the order status, the applicable policy and applicable law.

No provision in these Terms and Conditions authorises us to retain a payment where a refund is legally due.

10. Manufacturer Warranty and After-Sales Service

All products sold by Nandanam Home Appliances and Furniture World are subject to the applicable warranty terms and conditions provided by the respective manufacturer or brand. Warranty duration, coverage, exclusions and claim procedures shall be governed by the relevant warranty documentation.

Warranty services, repairs and replacements for manufacturing defects are handled by the respective manufacturer or brand's authorised service centre in accordance with its applicable warranty policy. Nandanam Home Appliances and Furniture World acts as a dealer and sales intermediary and does not independently provide a manufacturer warranty.

Upon the customer's request, we will assist in contacting the relevant manufacturer or authorised service centre and help facilitate access to the available warranty and after-sales service facilities. The final decision regarding warranty eligibility, repair, replacement and service approval rests with the respective manufacturer or brand, subject to its warranty terms and applicable law.

Customers are advised to retain their purchase invoice, warranty card and product serial number for warranty claims.

For furniture and other products, a separate warranty from Nandanam Home Appliances and Furniture World applies only where expressly stated in writing. Installation, demonstration, repair and maintenance services are included only where expressly offered or separately agreed.

Our assistance in coordinating warranty services does not constitute an independent warranty or guarantee from Nandanam Home Appliances and Furniture World. However, nothing in this section excludes, restricts or overrides any statutory consumer rights or legal obligations applicable to the Business under Indian law.

11. Cookies

Our Website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and, where applicable, support analytics or marketing activities.

Essential cookies may be required for core Website functions. Optional cookies will be managed in accordance with applicable law and any consent mechanism provided on the Website.

Third-party services integrated into the Website may also use cookies or similar technologies under their own policies.

For further information about personal information and cookie-related practices, please refer to our Privacy Policy.

12. Acceptable Use

Customers must not use the Website for unlawful activities or in any manner that may damage, disrupt or compromise its operation.

You must not:

• Submit fraudulent orders or knowingly provide false information.

• Attempt unauthorised access to Website systems or payment services.

• Upload or transmit malware or other harmful code.

• Impersonate the Business, its staff or another person.

• Copy or commercially exploit protected Website content without authorisation, except as permitted by law.

• Interfere with the security, availability or normal operation of the Website.

We may take reasonable and proportionate measures to address fraud, security risks and unlawful activity, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, the Website's original text, graphics, logos, photographs, page layout and design are owned by or licensed to the Business.

Third-party manufacturer names, trademarks, product images and logos remain the property of their respective owners.

You may access and use Website content for personal, non-commercial purposes. You must not reproduce, republish, distribute, sell, rent, sublicense or commercially exploit protected content without prior permission, except as permitted by law.

No permission to use our logo or other protected artwork is granted merely by accessing the Website or linking to it.

14. Customer Reviews and Comments

Where the Website permits customers to post reviews, comments or other content, users are responsible for ensuring that their submissions are lawful, accurate to the best of their knowledge and based on genuine experiences.

You must not post content that is defamatory, abusive, misleading, unlawful, obscene, fraudulent, infringing of third-party rights or intended for spam or unauthorised commercial solicitation.

By submitting content, you grant the Business a non-exclusive, royalty-free licence to use, reproduce, display, adapt or publish that content for Website operation and related business purposes, subject to applicable law and our Privacy Policy.

We may review, moderate or remove content that violates these terms or applicable law. This does not mean that every submission will be reviewed before publication.

Reviews and comments represent the views of their respective authors and do not necessarily reflect the views of the Business.

15. Hyperlinks to Our Website

Government agencies, search engines, news organisations, online directories and other organisations may link to our Website where the link is lawful, non-deceptive and does not falsely imply sponsorship, endorsement or approval by the Business.

Other organisations wishing to establish a link may contact us at touchwithus@farfashats.com with their organisation details, website URL and proposed linking locations.

Permission to link to the Website does not grant permission to use our logo, branding or other protected artwork.

We reserve the right to request the removal of a link where reasonably necessary to protect our rights, reputation or legal interests. Any such request should be complied with, subject to applicable law.

16. Third-Party Websites and Services

Our Website may contain links to or integrations with third-party payment providers, manufacturers, delivery providers and external websites.

Third-party services may be governed by their own terms, privacy policies and procedures.

We do not control independent third-party websites and are not responsible for their content or actions except to the extent that applicable law makes the Business responsible.

Customers should review the relevant third-party terms and privacy notices before using those services.

17. Content Accuracy and Website Availability

We make reasonable efforts to keep Website information accurate and current. However, we do not guarantee that all content will always be complete, current, error-free or continuously available.

Website access may occasionally be interrupted for maintenance, technical issues, security measures or circumstances beyond our reasonable control.

We will take reasonable steps to address technical problems and correct material errors when identified.

Nothing in this section removes any obligation imposed on the Business by applicable consumer protection or other laws.

18. Limitation of Liability

To the maximum extent permitted by applicable law, the Business shall not be liable for indirect or consequential losses that were not reasonably foreseeable.

We do not guarantee uninterrupted or error-free Website access, although reasonable steps will be taken to address technical problems.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, product liability where applicable, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section restricts mandatory consumer rights relating to defective products, deficient services, misleading representations, unfair trade practices or other legally protected claims.

19. Indemnification

To the extent permitted by law, customers may be responsible for direct losses and reasonable costs actually incurred by the Business as a result of customer fraud, unlawful conduct or deliberate misuse of the Website.

This clause does not transfer to customers any liability that legally remains with the Business or restrict any mandatory consumer rights.

20. Suspension and Termination

We may suspend Website access or refuse future transactions where reasonably necessary to address fraud, security risks or unlawful activity.

Any suspension or refusal will be subject to applicable law and will not remove accrued refund rights, warranty rights or other legal remedies.

21. Events Beyond Our Reasonable Control

We shall not be responsible for delays caused solely by events beyond our reasonable control, including natural disasters, floods, fires, government restrictions or widespread transport and infrastructure disruptions, to the extent permitted by law.

We will take reasonable steps to minimise the impact and inform affected customers where appropriate. Any refund legally due will be processed in accordance with applicable law.

22. Changes to These Terms

We may update these Terms and Conditions to reflect operational changes, Website updates or changes in applicable law.

Updated terms will be published on the Website with a revised effective date. Changes will not retrospectively remove accrued customer rights or unlawfully alter confirmed orders.

Customers are encouraged to review this page periodically.

23. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

Subject to mandatory consumer protection laws and the jurisdiction of competent consumer commissions and statutory authorities, disputes may be brought before courts having lawful territorial and subject-matter jurisdiction in Kottarakkara, Kollam District, Kerala.

Nothing in this clause prevents a consumer from approaching a competent consumer commission or other authority where permitted by law.

24. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.

25. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return, Refund and Cancellation Policy, govern use of the Website and the relevant purchase transaction.

Where any provision conflicts with mandatory Indian law, the applicable law will prevail.

26. Customer Support and Grievance Redressal

For questions, order-related enquiries, payment concerns, delivery issues, product complaints or other support requests, please contact us:

Business: Nandanam Home Appliances and Furniture World
Address: Mandapam Junction, Puthoor, Kottarakkara, Kollam, Kerala – 691507, India
Customer Service: +91-9747571113
Additional Contact: +91-9847571307
Email: touchwithus@farfashats.com
Website: https://farfashats.com

Grievance Officer: Richy Krishna G
Designation: Manager
Contact Email: nandanamshops@gmail.com
Contact Number: +91-4742951717

Customers may contact us regarding orders, payments, delivery, refunds, product issues or other complaints. Complaints will be acknowledged and addressed within the timeframes required by applicable law.

Effective Date: 9 October 2026