RETURN, REFUND AND CANCELLATION POLICY

Website: farfashats.com
Business: Nandanam Home Appliances and Furniture World
Effective Date: 9 October 2026

1. Purpose and Scope

This policy applies to online purchases of large home appliances, small home appliances and furniture through farfashats.com.

It explains our procedures for order cancellation, product returns, refunds, damaged or defective products and related complaints.

This policy must be read together with our Terms and Conditions. Nothing in this policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded under Indian law.

2. No Change-of-Mind Returns

We do not accept returns solely because a customer changes their mind, no longer wants the product, selects the wrong model, or decides that the product is unsuitable after purchase.

Customers should carefully review the product description, dimensions, specifications, colour, model number, installation requirements, compatibility and delivery arrangements before placing an order.

Where additional product photographs or clarification are required, customers should contact us before purchasing.

This no-change-of-mind policy does not apply where a return, refund, replacement, repair or other remedy is required under applicable law, including circumstances involving defective, damaged, incorrectly supplied or materially misdescribed products.

3. Damaged, Defective, Incorrect or Misdescribed Products

If a product arrives damaged, is defective, is materially different from its description, or is not the product ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
Your registered mobile number.
A description of the issue.
Photographs or videos of the product and packaging, where available.
Relevant delivery or payment information.

We may reasonably inspect the product, request supporting information or arrange an assessment by the manufacturer or an authorised service centre where appropriate.

Depending on the circumstances, the nature of the defect and applicable law, an appropriate remedy may include repair, replacement, exchange, refund or another legally required resolution.

A customer will not automatically lose statutory rights because a complaint was not made immediately after delivery.

4. Product Inspection and Handling

Customers are encouraged to inspect the outer packaging and product at delivery, where reasonably possible.

If the packaging appears damaged, opened or tampered with, please document the condition and notify customer service promptly.

If a product is suspected to be damaged or defective, customers should avoid installing, dismantling, modifying or attempting to repair it, except as reasonably necessary to identify the issue or where authorised.

We may decline a claim where reasonable evidence establishes that the issue was caused by misuse, accidental damage after delivery, unauthorised modification or improper handling, to the extent permitted by law.

Nothing in this section removes a customer's right to an appropriate remedy for a genuine defect or other legally recognised claim.

5. Order Cancellation

Customers wishing to cancel an order should contact customer service as soon as possible.

Before dispatch: We will check whether the order can be cancelled before shipment or other fulfilment arrangements are completed.

After dispatch: Cancellation may no longer be operationally possible. The customer should contact us to discuss the available procedure, subject to applicable law and the circumstances of the order.

Cancellation by the Business: We may cancel an order for legitimate reasons, including product unavailability, verified payment failure, suspected fraud or a material listing error, subject to applicable law.

If we cancel an order after receiving payment, any refund due will be processed in accordance with applicable law.

Any cancellation charges must be lawful, properly disclosed and consistent with the requirements applicable to the transaction. We will not impose cancellation charges contrary to Indian consumer protection requirements.

6. Refund Eligibility

Refunds may be available where required by applicable law or where the Business approves a refund under this policy.

Examples may include:

An order cancelled by the Business after payment, where a refund is due.
A product that is defective or damaged and qualifies for a refund under applicable law.
An incorrect product supplied, where a refund is the appropriate remedy.
A materially misdescribed product, where a refund is legally required or otherwise approved.
Another circumstance in which a refund is required by applicable law.

A refund will not ordinarily be granted solely because a customer changes their mind, where no legal entitlement to a return or refund exists.

7. Refund Processing

Approved refunds will ordinarily be returned to the original payment method, subject to applicable law and payment-system procedures.

We aim to initiate approved refunds within seven business days after the relevant refund decision or product inspection, as applicable. Any shorter statutory deadline shall prevail.

The time required for the refunded amount to appear in the customer's account may depend on the bank, payment provider or financial intermediary.

If a refund to the original payment method is not reasonably possible, an alternative lawful method may be arranged with the customer's consent.

Customers should retain the order number and transaction reference until the refund has been completed.

8. Return Shipping and Collection

Where a return is approved, customers must follow the return or collection instructions provided by customer service, except where applicable law provides otherwise.

For a return caused by a defective, damaged, incorrectly supplied or materially misdescribed product, return shipping or collection costs will be handled in accordance with applicable law and the circumstances of the claim.

Customers should use suitable packaging and a trackable shipping service where they are authorised to arrange return shipment.

Please retain the dispatch receipt and tracking information until the matter is resolved.

Our return address is:

Nandanam Home Appliances and Furniture World
Mandapam Junction, Puthoor, Kottarakkara, Kollam, Kerala – 691507, India.

Please contact customer service before sending any product to confirm the correct return procedure.

9. Exchanges, Replacements and Repairs

Routine exchanges for change of mind are not offered.

Where a product is defective, damaged, incorrectly supplied or otherwise qualifies for a remedy, we will assess the appropriate resolution under applicable law and the circumstances of the transaction.

A manufacturer warranty may provide repair or replacement services, but it does not eliminate any independent legal obligation the Business may have.

10. Manufacturer Warranty

Some large and small home appliances may be covered by a manufacturer's warranty.

Customers should retain the purchase invoice, warranty card, model number and serial number.

Warranty coverage, duration and exclusions are governed by the applicable warranty terms. We may assist with coordinating warranty service where available.

Manufacturer warranty procedures do not remove any statutory consumer rights.

Furniture is covered by a separate Business warranty only where expressly stated in writing. This does not exclude any mandatory rights or remedies under applicable law.

11. Customer Support

Business: Nandanam Home Appliances and Furniture World
Customer Service: 9747571113
Additional Contact: 9847571307
Email: touchwithus@farfashats.com
Address: Mandapam Junction, Puthoor, Kottarakkara, Kollam, Kerala – 691507, India
Website: farfashats.com

When contacting us, please provide your order number, registered contact details and a clear description of the issue.

We will review the request and respond within the applicable statutory timeframe.